Legal
Terms of Service
Last updated: December 4, 2024
Your partnership agreement with Optimal Health. We've written these terms to be clear and fair - here's what we both agree to.
Key Points
Here's the essence of our agreement. We encourage you to read the full terms, but these are the highlights:
Your Wellness Partner
We provide tools and insights to support your health journey - but we're not a replacement for medical professionals.
Your Data, Your Control
You own your health data. We process it to provide the service, but you can export or delete it anytime.
Responsible Use
Use the platform for its intended purpose. Don't harm others or abuse our systems.
Fair Billing
Subscriptions renew automatically. You can cancel anytime and keep access until the period ends.
Agreement To Terms
By creating an account or using Optimal Health, you agree to these Terms of Service and our Privacy Policy. If you don't agree, please don't use the service.
We may update these terms from time to time. When we make significant changes, we'll notify you via email and give you time to review before they take effect. Continuing to use the service after changes means you accept them.
Plain Language
What We Provide
Optimal Health is a comprehensive wellness platform that helps you track, understand, and optimize your health:
Health Tracking
Track sleep, recovery, nutrition, hydration, supplements, and symptoms. Integrate with WHOOP, Oura Ring, and Apple Health.
AI Health Coaching
Personalized insights and recommendations from Lyv, our AI health coach, based on your unique health data.
Wellness Center Access
Book appointments with practitioners and access equipment like hyperbaric chambers, red light therapy, and cryotherapy.
Data Analysis
Upload lab results, track biomarkers over time, and discover correlations between your health metrics.
Service Availability
Your Account
To use Optimal Health, you need to create an account. Here's what we need from you:
Your Responsibilities
- You must be at least 18 years old (or have parental consent for clinic use)
- Provide accurate, complete information when registering
- Keep your password secure and don't share account access
- Notify us immediately if you suspect unauthorized access
- Keep your account information up to date
You may only have one account per person. Multiple accounts may be suspended or terminated.
Acceptable Use
Help us keep Optimal Health a positive, safe platform for everyone. You agree not to:
Don't Misuse The Service
- Use the platform for illegal purposes
- Attempt to gain unauthorized access
- Reverse engineer or scrape our systems
- Interfere with other users' experience
Don't Harm Others
- Harass, abuse, or threaten others
- Impersonate other people or organizations
- Share false or misleading information
- Send spam or unsolicited messages
Third-Party Integrations
Important Health Disclaimer
Not Medical Advice
Our platform provides educational information and personalized insights based on your data. However:
- AI-generated insights are based on algorithms, not reviewed by doctors for your specific case
- You should not make medical decisions based solely on our recommendations
- In emergencies, contact emergency services immediately - not us
- Our equipment sessions are wellness services, not medical treatments
- Lab result interpretations are educational, not diagnostic
By using the service, you acknowledge that you understand these limitations and assume responsibility for your health decisions.
Payments & Subscriptions
We offer various subscription plans and credit packages. Here's how billing works:
Automatic Renewal
Subscriptions automatically renew at the end of each billing period (monthly or annually) unless you cancel before the renewal date.
Price Changes
We'll give you at least 30 days notice before any price increases. You can cancel before the new price takes effect.
Cancellation
Cancel anytime. You'll keep access until the end of your current billing period. No partial refunds for unused time, but you're not charged again.
Failed Payments
If a payment fails, we'll try a few times and notify you. Your access may be suspended until payment is resolved.
Payment Security
Your Data & Our IP
You Own Your Data
All health data you provide remains yours. You grant us a limited license to store, process, and display it to provide the service. This license ends when you delete your account.
We Own Our Platform
The Optimal Health platform, including its design, code, algorithms, and content, is our intellectual property. You may not copy, modify, or reverse engineer any part of it.
Anonymized Data
We may use aggregated, anonymized data (that cannot identify you) to improve our AI algorithms and services. This anonymized data is not considered your personal data.
Feedback
If you provide suggestions or feedback, we may use it to improve the platform without any obligation to you. Don't share ideas you want to keep confidential.
Account Termination
You Can Leave Anytime
Delete your account through Settings > Account > Delete Account, or email support@optimal-os.co. Your data will be deleted according to our Privacy Policy.
We May Terminate Access
We may suspend or terminate accounts that violate these terms, engage in fraud, abuse other users, or if required by law.
After Termination
Disclaimers & Liability
We work hard to provide a reliable, helpful service, but we need to set some expectations:
"As Is" Service
The platform is provided "as is" without warranties of any kind. We don't guarantee accuracy of data, uninterrupted service, or that it will meet all your needs.
Limitation of Liability
To the maximum extent permitted by law, we're not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount you've paid us in the 12 months before the claim, or $100, whichever is greater.
Indemnification
You agree to indemnify us against claims arising from your use of the service, violation of these terms, or infringement of others' rights.
Dispute Resolution
Governing Law
These terms are governed by the laws of the United Kingdom. You agree to the exclusive jurisdiction of the courts of England and Wales.
Try To Resolve First
Before taking legal action, please contact us to try to resolve any disputes informally. We're committed to fair resolution and will work with you in good faith.
Consumer Rights
Contact Us
Questions about these Terms? We're happy to help.
Legal Inquiries
legal@optimal-os.co
General Support
support@optimal-os.co
Postal Address
Optimal Health Ltd.
London, UK
Acknowledgment
By creating an account or using Optimal Health, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you have questions, please contact us before signing up.
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